Correspondence Creation in SAP exploiting Adobe Interactive Forms
Introduction
Creating correspondence independently of SAP and then linking SAP data with a word processing system can be both expensive and error prone. Even some specialist and marketing leading products lack tight integration with SAP.
Now FLM-CG from Arch brings the power of SAP Interactive Forms by Adobe to correspondence generation, providing support for corporate governance, risk and compliance policies as well as an easy to use method of creating standard and ad-hoc letters and documents.
FLM-CG: Correspondence built from the heart of SAP
In FLM-CG letters and documents can be custom-created by CRM or HR staff from a template with SAP data using FLM-CG, and a record of the correspondence is automatically stored in SAP for a truly integrated solution to a key business issue: the creation of accurate, compliant correspondence. FLM-CG uses the integration delivered as standard as part of SAP Interactive Forms by Adobe to manage the real time combination of SAP data and letter templates, reducing overall solution cost and making best possible use of SAP data.
SAP users responsible for generating letters can be authorised in SAP for a given set of correspondence and equally only be able to create it for a particular set of recipients: team members or for a customer set, for instance. In this scenario security is paramount and is managed in the familiar SAP authorisations environment.
FLM-CG exploits the usability of Adobe Flex technology to make the whole process of creating standard paragraphs, combining them into standard letters and using them in the real world easy and intuitive as well as managing them in a structured way.
Who will be interested in FLM-CG?
HR Processes powered by FLM-CG
HR processes initiated by a SAP interactive form can now be expanded to include correspondence, whilst not sacrificing the strong integration inherent in SAP systems. For instance, completion of an appraisal review can trigger payroll actions as well as a confirming letter. FLM-CG supports the creation of letters to both individuals and groups, so managers can communicate with teams on a formal basis where appropriate. Critically, it is up to the minute SAP data that is used to create the output to users and all the transactions are captured on the HR record if required.
CRM Processes with FLM-CG
Customer-facing transactions often require a letter confirming a conversation or action on one party’s side or the other. FLM-CG supports these transactions as it can link to any SAP object seamlessly. In doing so the agent can be confident he or she is working with the very latest customer record, even if the original interaction was recent and initiated by a colleague. FLM-CG ensures the real time nature of SAP is used to best effect in organisations where customer service acts as a key differentiator. For example utilities aiming to improve their move in-move out process or new contract acquisition, FLM-CG can link to both SAP CRM and SAP IS-U to ensure correspondence with customers is accurate and timely, supporting a leaner, more responsive and low cost execution of a key process.
What skills are required to make the most of FLM-CG?
Standard SAP skills of configuration and ABAP are leveraged both in system set up, run-time use and in post implementation revision - few new skills are required. Templates are created in the FLM-CG Adobe Flex-based front end using drag and drop components. The creation of the supporting technical infrastructure to pre-populate the templates and link data in SAP to the letter follows a familiar path for a SAP professional in that much of the work required is executed in SAP transaction screens with business logic created using ABAP user exits. This standard SAP look and feel in set up and maintenance is a key productivity advantage of FLM-CG.
